The department is a pioneer in journalism and media education, offering undergraduate, postgraduate, and diploma programs in journalism, media studies, and digital journalism. It prepares ethical, skilled professionals for the evolving media landscape while contributing through research, consultancy, outreach, and partnerships with organizations like MISA Malawi, UNESCO, and the Raphael Tenthani Centre.

The department prepares professional teachers, trainers, and instructors in technical, vocational, business, and computer studies through its undergraduate and postgraduate programs. It aligns curricula with industry and societal needs, while also engaging in research, consultancy, outreach, and short courses to advance education and support socio-economic development.

The department equips students with vital language and communication skills through core modules and degrees in Business Communication and Health and Behaviour Change Communication. It also contributes through research, consultancy, and outreach in business, public relations, and social change.